Complaints Book

Virtual Complaints Book

Under Peru's Consumer Protection and Defense Code (Law No. 29571) and D.S. 011-2011-PCM.

Company name: HOTEL RIVERA DEL RÍO E.I.R.L. — Av. Guillermo Irazola Mz. C Lote 33, Urb. Miraflores II Etapa, Castilla, Piura, Peru. Your claim will be answered within no more than 15 business days, as required by law.

1. Consumer details

Full name * This field is required.

ID (DNI / CE / Passport) * This field is required.

Address * This field is required.

Phone * This field is required.

Email * Please enter a valid email.

2. Service details

Type *

Service Product

Description / claimed amount * This field is required.

3. Complaint details

Type *

Claim (dissatisfaction with the product or service) Complaint (dissatisfaction with the attention received)

Details * This field is required.

Consumer's request * This field is required.

When you submit, the complaint sheet is sent to riveradelriohotel@gmail.com. Filing a complaint does not prevent you from pursuing other dispute resolution channels, nor is it a prerequisite for filing a report with INDECOPI.